Privacy Policy
EXOI TECHNOLOGY CORP (After collectively referred to as "we" or "EXOI") is committed to protecting your personal privacy and taking measures to ensure that your personal data is protected when using our services. Below is our information on how we use, process, and protect your personal data in this Privacy Notice.
Services and scope of applications related to personal data
We believe that your privacy is very important and highly value your right to privacy. In this Privacy Notice, we explain how we collect, receive, use, store, share and process your information. In this privacy statement, the relevant application is the DOMOPLUS mobile application, which was developed by us to help users remotely control smart terminal devices and connect to our IoT platform; Our website and our IoT platform are collectively referred to as the Website. The App and Website and any services related to one or more of the foregoing businesses are collectively referred to as the "Services".
Our Services may contain connections to other websites or online services operated and maintained by third parties that are not controlled or maintained by us. This Statement does not apply to how third parties collect, use, disclose or retain information. We encourage you to review the privacy policies of those third-party websites or services.
For mobile applications of other brands supported by us, it is up to our customers to decide what personal information they collect through our products, so this Privacy Policy does not apply to the principles of other brands collecting or processing personal information. We collect information at the request of our customers, and the processing of such information is limited to the provision of the services agreed between the customer and us. If you are a user of one of our customers and you do not wish to be contacted by customers who use our services, please contact that customer directly and inform them of your requirements.
definition
In this policy:
Personal Information: Information recorded electronically or otherwise that can be used alone or in combination with other information that can identify an individual or reflect the activities of a specific individual.
Sensitive personal data: including personal biometric data, communication records and content, health information, transaction information, and precise location information. When we provide you with specific products or services, when it comes to the collection of sensitive personal data, we will obtain your consent through a prominent and clear notice before collecting sensitive personal data about you.
Smart devices: refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
App: means a mobile application developed by us that enables end users to remotely control smart devices and connect to our IoT platform.
What personal data we collect
In order to use the services we provide, we will ask you to provide personal information necessary for such services. The use of such personal information must be your consent and voluntary, and if you do not agree, we will not take automatic policy processing and may not be able to provide you with our services.
In order to provide you with our services, we will ask you to provide personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
Information you voluntarily provide to us
Account or profile information: When you register for an account with us, we may collect your name and contact details, such as your email address, phone number, username, and login credentials. During your interaction with our Products, we may further collect nicknames, avatars, country codes, language preferences, or time zone information from your account.
If you choose to authorize the use of a third-party account to log in, we will obtain your shared account information (such as avatar, nickname, region, email, gender and other information) from the third party and bind it to your DOMOPLUS account for quick login, and we will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party on sharing personal information, and on the premise of complying with relevant laws and regulations.
• Feedback: When you use the feedback and suggestion function in our products, we will collect your email address, mobile phone number, feedback content and other information in order to deal with your problems and equipment failures in a timely manner.
1) Additional services based on location information: When you enable the location function of your mobile device and use location-based services through system authorization, we will collect and use your location information so that you can use [APP Name] to configure the network with smart devices. and when you use our specific products or services, such as weather services, we collect real-time precise or non-precise geolocation information about you based on your consent. You can turn off location services in your mobile device's system to stop our collection of your location information.
2) Additional services based on camera/camera: You can use this function to scan the code after enabling the camera/camera permission to add functions such as the device you purchased. Please be aware that even if you have agreed to enable the camera/camera permission, we will only obtain information when you actively scan the code and use the camera/camera.
3) Additional services for accessing and uploading pictures/videos based on albums (image library/video library): You can use this function to upload your photos/pictures/videos after enabling the album permission, so as to change the avatar and provide proof for reporting equipment usage problems. When you use features such as avatars, we will not recognize this information; However, when you report a device usage issue, we will locate your issue through the photos/images you uploaded.
4) Additional services based on storage permissions: We apply for this permission from you to ensure the stable operation of the client. After you enable our permission to read/write to your device storage, we will read or write necessary information such as pictures, files, and crash log information from your device's storage space to provide you with functions such as publishing information or recording crash log information locally.
5) SMS-based additional services: When you register an account, forget your password, change your password, etc., we will send an SMS verification code to the mobile phone number you provide to verify your identity, and you can authorize our application to read the content of this SMS to automatically fill in the verification code. We do not collect any text message content.
You understand and agree that the above additional services require you to enable access to your location information (geographic location), camera (camera), and album (image library) on your device to achieve the collection and use of the information involved in these permissions. You can check the status of the above permissions one by one in your device settings, and you can decide whether these permissions can be turned on or off at any time.
Please note that if you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services, once you close any permission, it means that you cancel the authorization, we will no longer continue to collect and use relevant personal information based on the corresponding permission, and we cannot provide you with the services corresponding to the permission. However, your decision to close permissions will not affect the collection and use of information previously based on your authorization.
Information We Collect Automatically:
Mobile device information: When you interact with relevant smart terminal products, we will automatically collect the device model of the relevant product, the unique identification of the device refers to a string of strings programmed into the device by the device manufacturer as the unique identification of the device), Android ID, login IP address, firmware version number, log information, wireless connection information, mobile network information, operating system type and version.
Intelligent terminal status information: When you interact with relevant terminal devices through our services, we may collect specific information about relevant terminals, such as terminal activation time, terminal name, terminal ID, terminal connection time, terminal upgrade information, terminal online status, and some specific devices, such as lighting equipment; On/off status, brightness, color, color temperature.
Location information: When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the DOMOPLUS application to configure the network with the smart device. and when you use our specific products or services, such as robotic vacuum cleaners and weather services, we may collect real-time precise or non-precise geolocation information about you.
Data interaction information: When you interact with our Services, we automatically collect data related to data access, sending/receiving messages, and other interaction-related data.
Log information: When interacting with our services, relevant interaction log information will be retained for us to analyze possible problems.
Information about smart devices
• Smart device basic information: When you use smart devices connected to our products or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version and upgrade information.
• Smart Device Report Information: Depending on the different smart devices you choose to connect with our products or services, we may collect information from your smart device reports. For example, a smart scale or fitness tracker might report your height, weight, body fat content (BFM), body mass index (BMI), and skeletal muscle content (SMM).
Purposes and legal basis for processing personal data
We process your information for the following purposes:
To provide you with services: We process your account and profile information, device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.
Improve services: We collect your account information and data for the purpose of managing users' devices and presenting a better experience to users; We collect device information in order to display this information to users, and analyze the status of equipment to provide better services to users. The legal basis for such processing is our performance of the relevant service agreement with you in accordance with the contract.
Non-marketing communications: We may process your personal data to send you information about the Services when there are material changes to the terms, conditions, and policies of the Services. Because this information is important, you may not be able to opt out of receiving such messages. The legal basis for such processing is our contractual performance of the relevant terms of use with you. Product service communication: Product support changes and related service information of our services may be sent to you related service information through the processing of your personal data. Each message with such information contains instructions that allow you to opt out of receiving such messages. The legal basis for such processing is our contractual performance of the relevant terms of use with you
Compliance: We process your personal data where we deem it necessary or appropriate:
● Comply with applicable laws and regulations
● Compliance with legal process
● Enforce our terms and conditions
● Respond to requests from public and government agencies if necessary
● Protect our operations, business, systems
● Protect our rights, privacy, safety, or property and/or that of other users, including you
● Seek remedies to reduce the losses we may sustain
We may also use the personal information we collect about you in other ways, where we provide specific notice and obtain your consent as required by applicable law. If there is any change in the purpose for which your personal information is processed, we will notify you of such change by email and/or a prominent notice on our website and inform you of your choices regarding your personal information.
Who we share your personal data with
EXOI may share personal data with companies that cooperate with EXOI, and the sharing of personal data will be shared in a way that you know.
We may share your personal data in several ways:
● Share your personal data with third-party service providers that cooperate with EXOI, such as voice service providers, customer support services, email sending services, data analysis, website hosting, payment processing and other similar third-party service providers. thus enabling them to provide services to us.
● Sharing your personal data with other customers and other business partners who use our services.
● To share your personal information with subsidiaries or affiliates of the Company for regular business activities.
● In addition to the above third parties, we will only disclose your personal information to other third parties with your consent.
We will share necessary data with third parties through application program interfaces (APIs), software tool development kits (SDK), different versions of third-party SDKs will be different, generally including third-party account login class, map navigation class, manufacturer push class, etc., we will conduct strict security testing and agree on data protection measures for third parties.
The third-party SDKs we access mainly serve the needs of you and other users, so we will adjust the third-party SDKs we access to meet new service requirements and business function changes. We will promptly disclose to you the latest status of access to third-party SDKs in this note.
transfer
In the event of a corporate reorganization, consolidation, transfer or other disposition of all or part of our business, your personal data will be shared with affiliates or third parties. We will notify you by email of changes in relevant information (change of ownership), compatibility of changes to personal information, and clear notice of choices regarding personal information.
Public Disclosure
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
● Publicly disclose your personal information as we deem necessary or appropriate:
● Comply with applicable laws and regulations;
● To comply with legal process;
● To respond to requests from public and government authorities, including public bodies and government authorities outside your country of residence;
● Fulfill our terms and conditions;
● To protect our operations, business and systems;
● protect our rights, privacy, safety or property and/or that of other users, including you;
● to seek available remedies or limit damages we may need to provide.
Data subject rights you have in relation to your personal data
We respect your rights and hold your personal data. If you find that the data is incorrect, incomplete or misleading, EXOI will correct, delete, unlink or supplement your personal data according to your request or take the initiative.
If you decide to send us a request by email, please indicate what information you would like to change, whether you would like your personal information to be removed from our database, or what restrictions you would like us to have in our use of your personal information. Please note that for security reasons, we will ask you to verify your identity before proceeding with your request.
As a data subject, you may exercise any of the following rights:
● Access to your personal data: You have the right to obtain an extract from the documents we are processing about you or a copy of all personal data.
● Rectification of your personal data: You have the right to request that we correct incorrect or incomplete personal data.
● Erasure of your personal data: You have the right to request the deletion of your personal data if the storage is no longer necessary for the purposes for which it was collected
● Restriction of processing: You have the right to request temporary or permanent restriction of our processing of some or all of your personal data.
● Data processing: You can object to our processing of your personal data and profiling at any time, and we will not process your personal data if you object to such processing.
● Withdrawal of consent: Your right to withdraw consent can be guaranteed in the following ways.
1) The privacy rights obtained through the device system settings can revoke your consent by changing the device permissions, including location, camera/camera, album (picture library/video library), Bluetooth settings, message notification push and other related functions;
2) Unbind the smart device through the application, and your information about your use of the smart device will not be collected;
When you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the withdrawal part. However, your withdrawal of consent or authorization does not affect the processing of personal information based on your consent before the withdrawal.
● Cancel your account: You can cancel your account through the following path: [Me] > [Personal Center (Avatar Bar)] > 【Cancel Account】
How we protect your personal data
We have implemented technical and organizational measures to protect the integrity and security of your data. We are constantly adapting our security measures in line with advances and developments in the field of technology.
In terms of data communication, all data is sent in encrypted form, supporting secure algorithms and transmission encryption protocols as well as encrypted transmission of information with dynamic keys. If for any reason you believe that your interaction with us is not secure, please let us know by sending an email to support@uascent-iot.com.
Information Retention Period
We will process your personal information for the shortest period of time to achieve the purposes described in this policy, unless it is required to retain it for a longer period of time in accordance with specific legal requirements. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal information, and after the expiration of the retention period, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate measures to prevent further use of your personal information.
How your personal information is transferred across borders
In principle, the personal information we collect and generate in the People's Republic of China will be stored in the People's Republic of China.
To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you reside. These countries may have different information protection laws. When we perform such transfers, we will help safeguard your data rights and data protection at all times through compliance legal mechanisms, such as contracts, in accordance with this Privacy Policy and applicable laws and standards for the destination of the data transfer.
Protection of personal information of minors
We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must obtain the written consent of your parent or legal guardian before using our services. If you are the guardian of a minor, please contact us by email (support@uascent-iot.com) if you have considerable questions about the personal information of the minor under your guardianship.
The Service is not directed to individuals under the age of 13, and we ask these individuals not to provide us with any personal data. We do not knowingly collect personal data from children under the age of 13 unless we have the consent of a parent or legal guardian. Please note that if we discover that we have collected personal information from minors without the prior consent of a verifiable parent or legal guardian, we will delete the relevant personal information as soon as possible.
Statement on Policy Changes
We reserve the right to change this policy statement at any time and may revise it as information practices change.
If we make any material changes to our integrity policy, we will notify you by email (sent to the email address specified in your account) with reasonable notice. and display the changed privacy policy in a pop-up window, push notification or other appropriate form when you log in and the version is updated.
We encourage you to periodically review this page for the most up-to-date information on our privacy practices.
Contact us
If you have any questions about our practices or this policy, please contact us below.
Company: EXOI TECHNOLOGY CORP
Address: 401 Ryland St Ste 200-A, Reno, NV 89502-1643, USA
Email: support@domoplus.net